Re: Bye GAC Hello DAS
Posted: Oct Mon 14, 2013 3:52 pm
So they are going to have a protest over the new system? That should be interesting to see.
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Amy wrote:One thing that really stuck out is how she said during the 15 minutes that guest relations was explaining the new DAS card, her adult son started pinching her. She responded by telling the CMs that if they didn't give her the front of the line passes that she would have to call 911 to stop his behavior and it would be their fault that she had to call the police. If she had to call the authorities to contain his behavior, ok, but it isn't really Disney's fault is it?Wizzard419 wrote:It wouldn't surprise me if it was here, she is the epitome of the tea party (she is a huge supporter) where she hates the president and the notion of healthcare for all but demands the government provide care and private school level support for her kid. She probably does more harm to the PR for autism than anything else.
Also in one of her videos she tells him to "shut up" when he is talking over what she is trying to say. Doesn't sound like something you would say to someone that is autistic and easily pushed over the edge while at WDW.
I know there is the don't judge until you walk a mile in someone else's moccasins, and I don't pretend to know what her daily life if like with her child, but at some point you have to take some personal responsibility and not blame other people for everything that doesn't go exactly as you want it to go in your life. Can't enjoy your day because you can't skip every line at WDW? Guess what, no one else skips the lines either unless you are a Make a Wish family or a celebrity. And I bet at the very least, the MAW family would trade places with someone at the end of every queue if it meant their child wouldn't have whatever fatal disease they are facing.
I would think you would want to contact Guest Relations directly. This is the number I found online for Guest Relations (I believe this one was for EPCOT, but it might be MK) 407-824-4321Brian845 wrote:Does anyone know if there's a number to call with questions on the new system? My wife wants to know how this will affect us with our two sons (both would qualify for GAC at this point). She was thinking of calling the concierge at AKL, but there's got to be a better option than that.
That's encouraging. I'm hoping the people that were complaining the most when the new system was introduced have had time to get used to it. It really doesn't sound much different from the old GAC in terms of helping those who need assistance. Have you noticed a change in the number of wheelchair groups where the people hop in and out of the wheelchair into attractions with a spryness that is incongruous with needing assistance?packwingfn wrote:As a coordinator for 2 major rides and 1 minor ride in the Magic Kingdom, I haven't seen any major issues with complaints in terms of the DAS so far 2 months into the program....most people have been understanding. This past week, I did see a couple more cards than I had previously but it was also a very busy week so there are more people in the park. But so far, I personally haven't seen too many major complaints that required a Coordinator be called down to be present.
There is another person on FB that continually complains about the lack of accommodations for her autistic child. Funny thing is she is also always getting things for free at the parks. It seems she would be one of those people that would never be happy She had a post on today about the difficulty of getting a replacement tag for their stroller to be used as a wheelchair. I really wonder if the guest relations CMs cringe when they see them come in the door...Wizzard419 wrote:Oh, then not her since she has made it very clear that her son is still a kid.
I think they actually charge the celebs (or managers) for that privilege to bypass, if they actually get paid is probably another story. I had a flight up to the Bay Area office once and the plane was branded with make a wish foundation, I was actually surprised the airlines would have such a thing handy.
Oooo, I like the Willy Wonka reference! I think I'm going to have to start using that oneGoofyfan wrote:Unfortunately Amy, society is becoming more and more of a gimme gimme, me me me society. More and more think that they are owed. At work, we call it either "The me syndrome" (If it doesn't benefit me, screw the rest). Or we call it the "Veruka Salt Syndrome". (I want it and I want it now).