yodiwan1 wrote:when I booked the trip it wasn't online. I was given options. and at the time it was not online. The agent on the phone should say "by the way, were you aware that the food court will be closed at that time?"and it's more than a 5 min walk. and when you are only there for about 36 hours, every minute counts.
I would think the fact that the food court would be closed when people are making reservations should deserve a mention by the agent for sure!
So you are staying at the Pop Century resort now though right? You'll have to let us know what you think of it. I know several have stayed there and liked it. I'm just curious what makes it more expensive than the All Stars since the Pop is also considered a value right?
Only 36 hours? I wouldn't sleep at all!
So, seriously, it's not outrageous to expect that if something in the resort is closed, that it's mentioned. Suppose you book a room for three nights at a hotel in downtown Chicago and they neglect to tell you that the street in front of their building and parking garage is closed? I mean, it's on the Chicago City website, and there's parking less than 10 minutes' walk away. If you're going to a major resort, and something as basic as EATING isn't available, that's something that should be stated up front. If the closure is scheduled after
the reservation is made, the guest should be informed and given the option of changing the reservation. It's good business practice, and good customer service. If I make a reservation at a hotel, I don't think "Hmmm maybe I should check the website periodically to make sure none of the services on which I'll be relying are going to be unavailable." The hotel should tell me about that.
I stayed at Pop with the girls in 2008. It seemed noisy to me. People running on the "hallway" at all crazy hours, and then powerwashing of the sidewalk early in the morning. But otherwise, we enjoyed our stay.